When utilizing our services, HelloFundingFX collects and retains personal data concerning you. This Privacy Statement (referred to as the ‘Policy’) elucidates the approaches utilized to manage your personal data.

This Privacy Policy encompasses information regarding:

1. How to contact the individual responsible for your personal data?
2. What methods do we employ to obtain and what types of information do we collect about you?
3. How do we utilize the information you provide about yourself?
4. How do we ensure the safety and security of our customers’ personal information?
5. With whom do we share your personal information?
6. What about international organizations and third countries?
7. How can you enforce your rights?

WHO IS RESPONSIBLE FOR YOUR PERSONAL DATA AND WHO TO CONTACT?

The entity responsible for personal data is HelloFundingFX, located at Building A1, Dubai Digital Park, Dubai Silicon Oasis, Dubai, United Arab Emirates. You can reach out to HelloFundingFX via email at support@hellofundingfx.com for any inquiries and the exercise of rights regarding the processing of your personal data.

WHAT AND HOW DO WE COLLECT PERSONAL INFORMATION ABOUT YOU?

This section aims to provide you with a comprehensive overview of the methods and types of personal data we collect from you. Personal data encompasses any information that can be utilized to identify or connect you with a specific individual.

When utilizing our services, you provide us with a significant portion of the information we require about you. Specifically, this includes:

• Your identification and contact data, such as your name, surname, phone number, email address, postal address, date of birth, username, password, and any warranty claims you may have made.
• Your payment data, including bank account information, and other data such as records of communication between you and our company or information about any warranty claims.
• Your personal information that we automatically gather when you utilize our products or services, including information about your device (such as your IP address), website usage information (such as the time and date of your visit and the country from which you accessed the website), and service usage information (such as login and logout details, account settings, fictitious capital value, account currency, and business strategy).

For details on how trading platform providers and social network operators utilize your personal information for their own purposes, please refer to their respective privacy policies.

 

Do you understand how we utilize the information you provide?

This is how we utilize personally identifiable information:

1. Establishing a user account and registration:

To utilize our services, registration on the website and account creation are required, and we utilize your personal data for this purpose.

Personal information:

Your name, email address, and phone number are essential for identification and communication purposes.

Legal justification for processing personal data:

Providing your personal data is necessary for us to register your user account, as we cannot do so without it.

 

2. Provision of services, fulfillment of contractual obligations, etc.:

We process your personal data to offer our services, including providing access, tools, assistance, and conducting transactions. Generally:

Personal data includes name, address, phone number, email address, payment information, service usage information, simulated transaction details, and information from linked social media profiles.

Legitimate interest or contract fulfillment under which we provide services serve as sufficient legal grounds for processing. We retain your personal information for a limited period after ceasing to provide services to protect and defend our rights, based on legitimate interests.

 

3. Promotion of products, services, or participation in events:

Marketing messages to existing and former customers are based on our products and services. With your permission, commercial communications may also be sent. Each email includes an option to opt-out of receiving further communications.

Personal information:

Contact details and identification.

Legal justification for processing personal data:

If you have utilized our services, occasional marketing communications are sent based on genuine interest. Consent is obtained for marketing communications.

 

4. Contact via social media:

When contacting us through social media, we collect your name, email address, phone number, and other personal details.

Legal justification for processing personal data:

Our legitimate interest in processing data aims to improve customer satisfaction and service utility. Your data may be processed to create, test, enhance, and secure our services if utilized.

Personal information:

Personal details such as name, address, phone number, email address, device information, website usage, and service usage.

Legal justification for processing personal data:

Our legitimate interest in processing data aims to enhance our services.

 

Analytics

We utilize consumer behavior analysis to gain insights into the usage of our website and services. Generally:

Personal information:

This includes personal details such as name, address, phone number, email address, device information, website usage, and simulated trade outcomes.

Legal justification for processing personal data:

Our legitimate interest in processing data aims to understand our customers’ purchasing patterns and preferences.

How do we safeguard your personal information?

Personal data is securely stored in encrypted databases on computers and other devices. We have implemented organizational and technical measures to safeguard the data from unauthorized access, alteration, disclosure, or destruction.

What is our data processing timeframe?

Personal data is only processed as necessary to achieve the stated objectives and for the duration mandated by law. Subsequently, it is either destroyed or anonymized. We collect and utilize personal information for the following durations:

Personal data processing is restricted to the period necessary to fulfill contractual obligations and execute the rights and obligations of the parties, including handling complaints, settling claims, or legal proceedings.

If consent for receiving business communications is not provided, personal data is retained for a maximum of 5 years from the termination of the last contract, or until objection or unsubscribing from business communications. Personal data required for legal compliance is retained for the duration specified by relevant laws.

THIRD PARTIES’ UTILIZATION OF YOUR INFORMATION:

To deliver our services, we may share or transmit your data to the following entities:

Your trading platform provider facilitates simulated trades. Website and service providers (including other group companies, cloud service providers, payment system operators, financial institutions, service and support providers, IT firms, marketing agencies, consultants, and postal service providers), as well as other third parties.

Additionally, we may disclose your personal information to authorized parties or as legally required. Recipients of your personal data are contractually obligated to protect your information in accordance with applicable laws and to utilize it solely according to our instructions and the terms of their contract with us.

As data controllers, third parties collect personal information for their own purposes and process it according to their own policies.

 

YOUR RIGHTS

To exercise all your rights, including the right to withdraw your consent, please send a request to support@hellofundingfx.com. As a user, you are entitled to the following rights regarding your personal data:

The right to access personal information

You can request confirmation if your personal information is being utilized and we will provide you with a confirmation letter. Upon request, we will provide you with access to the personal data we collect and use. The initial copy will be provided free of charge, subsequent copies may be obtained for a nominal fee.

Individuals have the right to rectify their personal information. If your personal data is inaccurately processed, please contact us, and we will rectify it promptly. Users who register an account on the Website have the ability to edit and amend their personal information.

The ‘right to be forgotten’ (right to erasure of personal data)

Under the following circumstances, you have the right to have your personal data erased from our systems without delay: when the data collected or processed is no longer necessary for the specified purposes, when you withdraw your consent for processing and there is no other legal basis for processing (applicable only in cases where personal data is processed based on consent), processing for direct marketing purposes and you object to the processing, and there are no overriding legitimate grounds.

If you believe that your personal data has been improperly processed, please contact us.

We will be unable to erase personal data if its processing is necessary for exercising the right to freedom of expression and information, compliance with our legal obligations, performance of a task carried out in the public interest, establishment, exercise, or defense of legal claims, or for other lawful reasons.

 

The entitlement to control data usage

HelloFundingFX acknowledges your entitlement under Article 18 of the GDPR to request a temporary cessation of personal data processing. Additionally, you possess the right to access this information in a machine-readable format and to have it transferred to another personal data controller.

The prerogative to express opinions

You retain the right to object to the processing of your personal data, especially if it is done under the pretext of legitimate interests. Should you raise an objection, our processing capabilities will be curtailed unless we can demonstrate its necessity for legal claims or legitimate interests.

In case of objection to the use of your personal data for marketing, such activities will cease immediately, thus discontinuing offers for products and services.

The option to withdraw consent

You hold the right to retract your consent at any given time, particularly if the processing hinges on said consent. The legality of processing, based on prior consent, remains unaffected by its withdrawal.

The right to exemption from automated decision-making

You are entitled not to be subjected to automated decision-making processes, including profiling, if they result in legal or significant effects on you, except where permitted by law or by your explicit consent.

The entitlement to lodge a complaint with the appropriate government body tasked with investigating grievances.

Should you perceive any mishandling of your personal information, you have the liberty to file a complaint with the relevant supervisory authority. Our headquarters’ address is provided for your convenience.

COMPLIANCE REQUIREMENTS

While we reserve the right to modify this policy, any such alterations will be duly communicated. You may access a copy of this policy within your Client Section. It’s important to note that utilizing your own affiliate link will not contribute towards affiliate commission.