Terms & Conditions


Welcome to the Terms and Conditions provided by RCH GLOBAL – FZCO (hereinafter referred to as the “Terms”), which delineate the regulations and obligations concerning your participation as a “Counterparty” or “Customer” in the utilization of the challenges, NOW option, and services provided by RCH GLOBAL – FZCO (referred to as “HelloFundingFX Challenges,” “NOW”, “Challenges,” or “Services,” collectively referred to as the “Provider”). These services are primarily accessible through the website www.hellofundingfx.com (referred to as the “Website”). We encourage the Customer to thoroughly review these Terms. The Customer is under no obligation to utilize the Services, participate in HelloFundingFX Challenges, or engage in the NOW if they do not agree with or comprehend any aspect of these Terms. It is crucial for the Customer to opt for the use of Services only if they understand and consent to these Terms.

We kindly encourage customers to thoroughly review the presented Terms.
By engaging in our Services, participating in HelloFundingFX Challenges, or utilizing the NOW option, the Customer confirms their acceptance of these Terms and their commitment to adhere to them. By accessing our site and/or enrolling in a Challenge, the Customer agrees to abide by the following terms and conditions, as well as any other terms and conditions and policies linked herein and/or accessible through a hyperlink. These Terms and Conditions are applicable to all users of the site, including but not limited to browsers, vendors, consumers, merchants, and/or content creators.

Use of the Services or involvement in HelloFundingFX Challenges or NOW option is entirely at the discretion of the Customer, who is under no obligation if there is a disagreement or lack of understanding regarding any part of these Terms. It is crucial that the Customer opts to utilize the Services only if a clear comprehension and agreement with these Terms exist. By actively participating in our Services or joining HelloFundingFX Challenges, the Customer affirms their acknowledgment and acceptance of these Terms, demonstrating their commitment to comply.

Upon utilizing our site or enlisting in a Challenge or NOW option, the Customer acknowledges and agrees to abide by the stipulated terms and conditions, along with any other policies linked herein or accessible through hyperlinks. These Terms of Service are applicable to all users of the site, including but not limited to browsers, vendors, consumers, merchants, and content creators.
Prior to accessing or using our website, careful consideration of these Terms of Service is advised. Use of any part of the site signifies the Customer’s agreement to be bound by these Terms of Service. Non-agreement with all the terms and conditions in this agreement implies refraining from visiting the website or utilizing any services. In the event these Terms of Service are regarded as an offer, acceptance is strictly confined to these Terms of Service. The Services are exclusively intended for individuals aged 18 or above, or of the legal age in their state or province of residence, residing in countries where HelloFundingFX provides services. The list of countries where service is unavailable is accessible at https://www.hellofundingfx.com/faq/.
Any additional features or tools integrated into the existing site (within the given accounts area) will also be subject to the prevailing Terms of Service. The most recent version of the Terms of Service is available on this page at any time. HelloFundingFX reserves the right to update, modify, or replace any part of these Terms of Service through updates and/or changes to the website. It is the Customer’s responsibility to periodically check this page for any alterations. Continued use of or access to the website after changes are posted constitutes acceptance of those changes by the Customer.

We may grant third parties access to our website for debugging and/or maintaining issues related to our website, database, or infrastructure. Such accesses are closely monitored and restricted once the designated scope of work is initiated.
The Customer is required to remit registration fees to gain access to the HelloFundingFX (a brand under RCH GLOBAL – FZCO) platform, models, and services. In the event that the service has commenced (i.e., the Customer has initiated trading) and/or the Customer has not successfully completed the Challenge or Challenges or NOW target, the Customer shall not be eligible for a refund of the registration fee. ALL PAYMENTS ARE FINAL AND EXCLUSIVELY FOR THE PURPOSE OF CHALLENGES AND NOW.

Part One – Terms of Online Registration

In signing these Terms of Service, the Customer officially confirms that they are of legal age in their state or province of residence. As a condition of using the Services, the Customer agrees not to engage in any illegal or unauthorized activities (including but not limited to infringement of copyright laws). The Customer’s access to the Services will be terminated immediately if the Customer violates any of these Terms.

Part Two – Collective Terms

The Provider retains the authority to decline service to any individual at any time and for any reason. The Customer acknowledges that their non-sensitive content (excluding credit card information) may undergo unencrypted transfer, including (a) transmissions across diverse networks, and (b) modifications to comply with technical prerequisites of connecting networks or devices. Credit card details are consistently encrypted during transmission over networks. Without explicit written consent from the Provider, the Customer undertakes not to replicate, duplicate, copy, vend, resell, or exploit any aspect of the Service, the Service’s usage, or access to the Service, including any contact on the website facilitating Service provision. The headings within this agreement are provided for convenience solely and will not constrain or otherwise impact the Terms.

Part Three – Accuracy, Completeness, and Timeliness of Information

The Customer acknowledges that the services and content are provided on an “as-is” basis, with all faults, defects, or potential shortcomings, and that utilizing such services and content is entirely at the Customer’s own risk. Although the Provider strives to ensure accuracy and currency of all information, it acknowledges inherent limitations in technology. Consequently, the Customer acknowledges and accepts these potential limitations, agreeing to use the services with this understanding. To the fullest extent permitted by applicable law, the Provider disclaims all warranties, whether statutory, express, implied, or otherwise, encompassing but not limited to warranties of merchantability, fitness for a specific purpose, or non-infringement of rights.

Part Four – Service and Price Alterations

The prices of products may change without prior notice. The Provider retains the right to alter or cease the Service (including any offered accounts or any part or content) at any time and without prior notice. The Provider is not responsible for any consequences arising from modifications, price adjustments, suspensions, or discontinuation of the Service, whether incurred by the Customer or any third party.

Part Five – Products and/or Services

The Provider has the right, though not the obligation, to restrict the sale of products or services to specific individuals, geographic regions, or jurisdictions. This discretion will be exercised on a case-by-case basis. Additionally, the Provider can limit the quantities of any products or services offered. Descriptions of products or pricing are subject to change at the Provider’s sole discretion, without prior notice. The Provider also holds the right to discontinue any product at any time. Any product or service offer on this site is considered void where prohibited.
The Provider does not guarantee that the quality of products, services, information, or other materials obtained by the Customer will meet their expectations. Nor does the Provider assure that any errors in the Service will be rectified. We and our associates maintain the discretion to decline or terminate service, suspend accounts, or modify or delete content at our own discretion.

Part Six- Billing Details and Account Information Accuracy

The Provider maintains the authority to decline any order submitted to them. At the Provider’s discretion, there may be restrictions or cancellations regarding the quantity of items bought per individual, household, or order. These limitations may be imposed on orders originating from the same customer account, using the same credit card, and/or sharing the same billing and/or shipping address. In the event of an order alteration or cancellation, the Provider will make an effort to inform the Customer by reaching out to the email and/or billing address/phone number provided during the order placement. Moreover, the Provider holds the right to control or restrict orders that, according to the Provider’s sole judgment, seem to be initiated by dealers, resellers, or distributors.
The Customer commits to supplying current, comprehensive, and accurate purchase and account details for all transactions conducted on the Provider’s site. The Customer also undertakes to promptly update their account and other particulars, including email address, credit card numbers, and expiration dates, to enable the Provider to carry out transactions and communicate with the Customer as necessary.

Part Seven – Added Resources

The Provider may grant the Customer access to third-party tools, over which the Provider neither exercises monitoring nor possesses any control or input. The Customer acknowledges and agrees that the Provider provides access to such tools “as is” and “as available,” devoid of any warranties, representations, or conditions, and without endorsement. The Provider disclaims any liability arising from or related to the Customer’s utilization of optional third-party tools.
The Customer’s use of optional tools offered through the site is entirely at their own risk and discretion. The Customer should acquaint themselves with and consent to the terms under which these tools are provided by the respective third-party provider(s). Additionally, the Provider may introduce new services and/or features through the website in the future, including the release of new tools and resources. These new features and/or services will also be subject to these Terms of Service.

Part Eight – Links to External Sites

Certain content, products, and services accessible through the Provider’s Service may include materials provided by third parties. Links to third-party websites on the Provider’s site may redirect the Customer to websites not affiliated with the Provider. The Provider does not undertake the examination or evaluation of the content or accuracy of these third-party materials and does not guarantee or accept liability for any third-party materials, websites, or any other products or services from third parties.
The Provider holds no responsibility for any harm or damages arising from the purchase or use of goods, services, resources, content, or any transactions related to third-party websites. Before engaging in any transaction, the Customer should carefully review the policies and practices of the third party to ensure understanding. Any complaints, claims, concerns, or questions regarding third-party products should be addressed directly to the third party.

Part  Nine – User Comments, Feedback, and Other Submissions

The Customer acknowledges and agrees that the Provider has the unrestricted right to edit, copy, publish, distribute, translate, or utilize in any medium any comments received from the Customer, whether submitted online, via email, postal mail, or by other means, without any constraints. The Provider is not obligated to (1) maintain comments in confidence; (2) provide compensation for any comments; or (3) respond to any comments.
While the Provider may, at its discretion, monitor, edit, or remove content, it has no obligation to do so. The Provider may take such actions if it deems the content, in its sole discretion, to be unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene, or otherwise objectionable, or if it violates any party’s intellectual property or these Terms of Service.
The Customer affirms that their comments will not infringe upon the rights of third parties, including copyright, trademark, privacy, personality, or any other personal or proprietary right. Additionally, the Customer warrants that their comments will not contain libelous or otherwise unlawful, abusive, or obscene material, or any computer virus or malware. The Customer must use a valid email address, accurately represent themselves, and refrain from misleading the Provider or third parties regarding the origin of any comments. The Customer is solely responsible for the accuracy of their comments. The Provider assumes no responsibility and holds no liability for any comments posted by the Customer or any third party.
Both the Customer and the Provider commit to conducting all interactions under this agreement with the utmost fairness and respect. Any action detrimental to the reputation or legitimate interests of either party is strictly prohibited. This agreement imposes a duty to refrain from such detrimental conduct during and after the trading relationship. Disputes should be resolved per the terms of this agreement and applicable law. Violation of these provisions may result in immediate legal action, including a cease and desist notice and other legal remedies to protect the rights and interests of the aggrieved party.

Part Ten – Personal Data

The website’s collection of personal data is regulated by the Privacy Policy of the Provider.

Part Eleven – KYC (Know Your Customer)

RCH GLOBAL – FZCO, located at Dubai Silicon Oasis – IFZA Properties, commits to implementing robust and comprehensive procedures in alignment with legal and regulatory requirements concerning Know Your Customer (KYC), Customer Due Diligence (CDD), and Enhanced Due Diligence (EDD).
11.b. Know Your Customer (KYC):
The objectives of the Know Your Customer (KYC) procedures are as follows: 
11.b.1. To establish an efficient mechanism for identifying and vetting prospective Counterparties. 
11.b.2. To mitigate the risks of money laundering through the acquisition and analysis of relevant information. 
11.b.3. To facilitate the detection of suspicious transactions by identifying inconsistencies with the information received.
11.c. Customer Due Diligence (CDD):
CDD is mandatory for initiating and maintaining engagements with Counterparties. The CDD protocol mandates the following:
11.d.1. Collection of verifiable identification data from Counterparties to establish their identity unequivocally.
11.e.2. Understanding the intended nature and purpose of the Counterparty’s trading activities, including the strategies and financial market knowledge involved.
11.f.3. Ongoing monitoring of trading activities to ensure consistency with the Counterparty’s stated trading strategy, risk profile, and financial resources.
11.g. Enhanced Due Diligence (EDD):
For business relationships or transactions posing heightened risks, as determined by our risk assessment, EDD will be implemented. These measures exceed standard CDD requirements and include:
11.g.1. Obtaining additional identity verification documents, particularly in cases where standard documentation is insufficient or questionable.
11.g.2. Conducting a detailed interview, possibly via video call, to personally engage with the Counterparty and assess their legitimacy.
11.g.3. Gaining deeper insight into the Counterparty’s trading methodology to ensure alignment with our risk tolerance and ethical trading standards.
11.g.4. Implementing intensified and ongoing monitoring of the Counterparty’s trading activities to dynamically evaluate adherence to agreed-upon practices and risk parameters.
11.h. Know Your Customer (KYC) Procedures by RCH GLOBAL – FZCO:
The Provider shall undertake KYC measures for all proposed transactions and business relationships. Under general KYC measures, the Provider shall take the following steps to ensure a transparent KYC process:
11.h.1. Verify the identity of the Counterparty based on original or properly certified documents after the successful approval of the withdrawal request. The KYC verification process shall be initiated first.
11.h.2. Upon commencing verification, the Counterparty shall undergo vetting through two options: scanning a QR code or receiving a verification link via SMS. Instructions will be provided upon selecting the preferred option.
11.h.3. The Counterparty shall be required to submit specific documents, including a valid photo ID such as: National ID. Passport. Driving License.
11.h.4. KYC verification shall not be completed if expired documents are provided. Only the most recent and valid documents will be accepted to proceed with the verification process.
11.h.5. After gathering the necessary documents, the Counterparty shall proceed to the “Agreement Signing” stage, providing their full name and address, and agreeing to the terms outlined in the agreement. The verification process will then commence and may take 48-72 hours.
11.h.6. Strict compliance with these measures is required. The Provider reserves the right to refuse or discontinue any business engagement with a Counterparty if the CDD, EDD, or KYC criteria outlined herein are not satisfactorily met.
11.h.7. Failure to pass the KYC verification process shall result in the rejection of the Counterparty’s HelloFundingFX Account application.

Part Twelve – Errors, Precision Issues, and Exclusions

Occasionally, information on the site or within the Service might contain typographical errors, inaccuracies, or omissions related to product descriptions, pricing, promotions, offers, product shipping charges, transit times, and availability. The Provider maintains the right to rectify any errors, inaccuracies, update information, or cancel orders at any time without prior notice, even after the Customer has submitted their order. The Provider does not assume an obligation to routinely update, amend, or clarify information in the Service or on any related website, including pricing details, except as mandated by law. No specific update or refresh date should be construed to imply that all information in the Service or on any related website has undergone modification or update.
In the event of any discrepancies or anomalies identified in the Service, encompassing account details, transactions, or service features, it is the responsibility of the Customer to promptly report such issues to the Provider. This immediate reporting facilitates the Provider in promptly addressing and rectifying the matter, ensuring the integrity and accuracy of the Service. Customers can seek assistance and report these issues to HelloFundingFX Support through the live chat option available on the website, or by emailing support@hellofundingfx.com. The Provider retains the right to take necessary actions to rectify any discrepancies, ensuring the correct operation of the Service in accordance with the intended terms.

Part Thirteen – Usage Restrictions

The Customer is prohibited from utilizing the site or its content: (1) for any illegal purpose; (2) to solicit others to perform or participate in any unlawful acts; (3) to violate any international, federal, provincial, or state regulations, rules, laws, or local ordinances; (4) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (5) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (6) to submit false or misleading information; (7) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or any related website, other websites, or the Internet. The Provider retains the right to terminate the Customer’s use of the Service and any related website for any breach of these prohibitions.

Part Fourteen – Prohibited Trade Practices

Customers are not allowed to make trades that go against the rules explained in this section or the FAQ. Any trades that break these rules are completely forbidden. Customers must follow the rules and guidelines in this section, as well as those in the FAQ, when using the Services.

14.a.1 Trading practices such as high frequency trading (HFT), server spamming, toxic trading flow, hedging, tick scalping, account rolling, server execution, and opposite account trading are all prohibited for customers.

14.a.2 Performing any form of arbitrage, such as triangular, statistical, latency, pairs trading, risk, convertible, volatility, tax, or any other form that exploits pricing differences between markets or exchanges, is not allowed for the Customer. This includes attempting to arbitrage an account with another account with the Company or any third-party company, as determined by the Company at its discretion.

14.a.2 Copytrading is prohibited for the customer, meaning that trading by imitating or reproducing the trades of other traders or entities without prior authorization from The Provider is not permitted for the Customer.

14.a.3 The Customer is prohibited from employing trading strategies that knowingly or unknowingly take advantage of errors in the Services, (such as inaccuracies in displayed prices or delays in their updates. This includes, but is not limited to, practices commonly referred to as Latency Trading.)

14.a.4 The Customer is not allowed to execute trades utilizing an external or slow data feed.

14.a.5 Customers are expressly forbidden from utilizing any form of artificial intelligence, software, ultra-high speed trading mechanisms, or mass data entry techniques that have the potential to manipulate or abuse the systems or services provided by the Provider, or confer an unjust advantage.

14.a.5 Customers must not engage in trading practices that are inconsistent with typical financial market operations.If we notice that an account is using unfair strategies or trading in a way that doesn’t seem realistic, those accounts will not be eligible for withdrawals.

14.a.6 Using strategies that don’t reflect real market conditions, such as exploiting the demo environment, is not permitted. Engaging in trading practices that produce risk-free and consistent profits is strictly prohibited and will result in termination of the account, regardless of its phase or status. Customers must trade on their accounts as if they were live accounts. Additionally, participating in signal services, or any strategies that exploit challenge accounts will lead to denial of access to HelloFundingFX accounts and a permanent ban from all HelloFundingFX services. Accounts employing unfair strategies or unrealistic trading styles will not qualify for funding.

14.a.7 Customers must trade in a way, which shows market standard risk management rules like it is known on Forex or other financial markets.

14.a.8 The customer is prohibited from using an extremely risky trading strategy or a high level of margin or significantly higher levels of margin for a trade compared to previously opened trades on the same or any other accounts of the customer. Additionally, using substantially lower position sizes to meet the minimum trading days requirement is also prohibited.

14.a.9 Engaging in a significantly lower or higher number of positions compared to the customer’s other trades, whether on this account or any other account owned by the customer, is prohibited. The Provider retains the right to determine, at its sole discretion, whether specific trades, practices, strategies, or situations constitute Prohibited Trade Practices.

14.a.10 Hyperactive trading occurs when a trader excessively executes trades and frequently adjusts orders, such as stop-loss or take-profit levels, within a short timeframe. We are implementing measures to prevent hyperactivity and ensure a smooth trading experience for all our traders. An account is considered hyperactive if it exceeds 200 trades and 2,000 server messages in a single day, including those related to order modifications.

14.a.11 The Customer is prohibited to utilize the same strategy on different accounts at once.

14.a.12 Unauthorized modification of the cTrader password is strictly prohibited.

14.a.13 Using one strategy to pass a phase of a challenge or a level of the NOW program, and then using a different strategy in the next phase or level is prohibited. This determination is made solely at the discretion of the Provider.

14.a.14 The Provider doesn’t allow closing trades before they have been open for 30 seconds. If it occurs, your account won’t be terminated right away, but if it’s a deliberate part of your trading strategy, the account will face suspension.

14.a.15 As our customer, you acknowledge and agree that all our services are exclusively for your personal use. This means that only you can access your accounts and execute trades. Therefore, you must not, and you agree not to: A) Permit any third party to access or trade on your account(s), or engage in any cooperation with a third party to execute trades on your behalf, whether such third party is an individual or a professional trader; B) Access any third-party HelloFundingFX accounts, trade on behalf of any third party, or provide any account management or similar services. This includes agreeing to trade, operate, or manage HelloFundingFX accounts on behalf of another user, whether done professionally or otherwise.

14.a.16 The Customer should also avoid any activities that may cause financial or other harm to The Provider.

14.b The Provider reserves the right to respond accordingly if the Customer is found engaging in prohibited trading practices. In cases where prohibited practices are identified across multiple accounts, the Provider retains the authority to cancel all services and terminate relevant contracts. Additionally, the utilization of Provider’s Trader accounts in prohibited practices may result in the cancellation of user accounts. At its discretion, the Provider reserves the right to take any actions outlined in both the preceding sections and this subsequent section. Repeat violations may prompt the Provider to take further action.

14.c The Provider disclaims any liability for trading or investment activities conducted by the Customer outside of the Provider’s platform or services. This includes activities based on data or information obtained from the Customer Portal, trading platforms, or any other source, even if the Customer employs the same trading platform for both live and demo trading. Additionally, this disclaimer extends to any third-party services utilized by the Customer through the platform. The Customer acknowledges and agrees that they bear sole responsibility for any such external trading or investment activities.

Part Fifteen – Liability Limitation; Warranties Disclaimer

The Provider makes no assurances, representations, or guarantees regarding the error-free, timely, secure, or uninterrupted nature of the Customer’s use of the service. There is no warranty that the results obtained from the service will be accurate or reliable. The Customer acknowledges that The Provider reserves the right to suspend the service for indefinite periods or cancel it at any time, with or without notice.
The service, along with all products and services delivered through The Provider’s service, is provided on an ‘as is’ and ‘as available’ basis for the Customer’s use. No representations, warranties, or conditions of any kind, whether express or implied, including implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and noninfringement, are made.
Under no circumstances will The Provider and its directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers, or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind. This includes, without limitation, lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based on contract, tort (including negligence), strict liability, or otherwise, arising from the Customer’s use of the service or any products obtained through the service. This limitation applies even if advised of the possibility of such damages.
In jurisdictions where the exclusion or limitation of liability for consequential or incidental damages is not permitted, The Provider’s liability shall be limited to the maximum extent allowed by law.

Part Sixteen – Compensation

The Customer undertakes to indemnify, defend, and absolve The Provider, including its parent company, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns, and employees, from any claims or demands, encompassing reasonable attorneys’ fees, asserted by any third party due to or arising from the Customer’s violation of these Terms of Service, the referenced documents, or the infringement of any law or the rights of a third party.

Part Seventeen – Divisibility

If any provision within these Terms of Service is found to be illegal, void, or unenforceable, such provision shall be enforced to the fullest extent allowed by law. The unenforceable portion will be severed from these Terms, preserving the validity and enforceability of the remaining provisions.

Part Eightteen – Termination

Rights and responsibilities stemming from obligations and liabilities preceding the termination date will persist beyond the conclusion of this agreement for all intents and purposes. These Terms of Service shall remain in effect unless and until either the Customer or the Provider decides to conclude them. The Customer has the option to conclude these Terms by informing the Provider at any time that they no longer wish to utilize the Services or when they discontinue the use of the site.
The Provider retains the right to conclude this agreement at its discretion and without prior notice if, in the sole judgment of the Provider, the Customer fails to adhere to any term or provision outlined in these Terms. Upon conclusion, the Customer remains responsible for all outstanding amounts up to and including the termination date, and the Provider reserves the right to restrict the Customer’s access to the Services.
18.1. Trading Guidelines
The Customer is required to follow the guidelines outlined below. Non-compliance will lead to the termination of the account. The Customer must:
Daily Loss Limits: The Customer is prohibited from surpassing the specified daily loss percentage calculated from the daily starting equity, including charges and swaps:
2-phase challenge accounts: 5%
1-phase challenge accounts: 3%
Account Size Maintenance: The Customer is required to ensure that the account balance remains above the designated percentage of the initial size throughout the cycle, accounting for all positions, charges, and swaps:
2-phase challenge accounts: 90%
1-phase challenge accounts: 94%
NOW accounts: 95%
Minimum Trading Days Requirement: The Customer is obligated to engage in trading for a specific minimum number of days, determined by the model:
2-phase challenges: 4 days for each phase
1-phase challenge: 5 days
NOW levels: 5 days
18.a.5. Prohibition of Exploiting Technical Flaws: Any attempt to use system flaws for an advantage is strictly forbidden and may lead to immediate suspension.
18.a.6. Any form of hedging is not allowed.
18.a.7. Responsibility for Costs: The Provider is solely responsible for all costs associated with service provision.
18.a.8. Compliance with Rules: The guidelines specified in the FAQ/Rules govern HelloFundingFX accounts.
18.a.9. Amendments through Add-ons and Special Offers: The selection of Add-ons and Special Offers during the HelloFundingFX Challenges or NOW can modify the trading guidelines in this section. These modifications take precedence over the standard guidelines for their applicable duration.
Violations of the restrictions outlined in this Article will result in the immediate closure of positions on the trading platform, and the Customer’s account may be banned. In such a scenario, the Provider reserves the right to terminate this Contract.

Part Nineteen – Policy on Refunds

19.a. Customer’s Termination Request: To terminate their Client Section, customers should send a termination request to support@hellofundingfx.com. Submitting such a request indicates the intention to end the contractual relationship, resulting in the loss of access to all Services, including the Client Section and Trading Platform. The Provider will acknowledge the receipt of the request through email, officially concluding the contract. In such cases, the customer relinquishes any right to refunds for previously paid fees or other expenses.
19.b. Persistent Violations: If a customer continues engaging in prohibited practices after receiving a warning, the Provider may limit access to all services without compensation. No refunds will be provided for fees paid under these circumstances.
19.c. Service Activation: Upon payment for the HelloFundingFX Challenge or NOW program, the customer will receive login details. By initiating the first trade, the customer acknowledges and agrees that the Provider fulfills the services before the withdrawal period expires, thereby waiving the right to withdraw from the contract.
19.d. Non-Activation: Failure to activate the HelloFundingFX Challenge or NOW option within 30 calendar days will result in access suspension. Requests for access renewal can be made via email to support@hellofunding.fx, subject to applicable terms.
19.e. Disputes and Chargebacks: In case of an unjustifiable fee dispute or chargeback initiated by the customer, the Provider reserves the right to cease services and deny future services at its discretion.
19.f. Refund Process: Refund requests must be submitted within 7 days of registration if no trading activity has occurred. Once trading begins, fees become nonrefundable, with no provision for full or partial refunds.”

Part Twenty – Total Agreement

The Provider’s choice to refrain from exercising or enforcing any right or provision in these Terms of Service does not constitute a waiver of such right or provision. Any waiver of rights under these Terms of Service is valid only if it is in written form and signed by the Provider. These Terms of Service, including any policies or operational rules presented by the Provider on this site or related to The Service, establish the complete and exclusive understanding and agreement between The Customer and the Provider. This agreement governs The Customer’s utilization of the Service, superseding all prior or contemporaneous agreements, communications, and proposals, whether spoken or written, between The Customer and the Provider (including, but not limited to, any prior versions of the Terms of Service). In the event of any ambiguity or question regarding intent or interpretation, resolution will occur in an impartial manner, not automatically favoring the drafting party. This approach does not supersede any statutory rights the Customer may possess under applicable consumer protection laws that are not subject to contractual waiver.

Part Twentyone – Jurisdictional Regulations

These Terms of Service, along with any supplementary agreements through which the Provider renders services to the Customer, are governed and interpreted in accordance with the legal jurisdiction of the Customer.

Part Twentytwo – Applicable Local Legislation

The Counterparty is urged to have a complete understanding of and adhere to all applicable local laws and regulations related to their involvement in the HelloFundingFX Challenge or NOW. The Customer recognizes that their participation in the Service is undertaken at their own risk and accepts full responsibility for their engagement. Through the use of the Service, the Customer confirms that they are above the age of 18, or of the legal age in their state or province of residence and acknowledges that the Provider holds no responsibility for any actions taken by the Customer that might contravene local laws. Any such infractions are the exclusive accountability of the Customer.

Part Twentythree – Modifications to the Terms and Conditions

These Terms of Service, along with any additional agreements through which the Provider renders Services to the Customer, are subject to and interpreted in accordance with the legal jurisdiction chosen by the Customer.

Part Twentyfour – Contact Information

Building A1, Dubai Digital Park, Dubai Silicon Oasis, Dubai, United Arab Emirates.